Crucial Warning: Pause at the bootloader screen and compare its software channel and CID with the filename. Cricket and Consumer Cellular packages target different provisioning branches even though both say XT1924-6 and Android 8.0.
Download Firmware for Motorola Moto E5 Supra (XT1924-6 hannah)
Choose this row only when the phone shows the CCAWS/Consumer Cellular software branch.
↓ DownloadCompatibility & Bootloader Notes
A signed stock-service flash does not establish that a carrier model is eligible for Motorola bootloader unlocking. Treat unlocking as a separate procedure and follow the package XML for stock restoration.
Preparation checklist for Motorola Moto E5 Supra (XT1924-6 hannah)
- Read the model, software channel, CID, and build from the phone.
- Back up any accessible files.
- Install Motorola USB drivers.
- Charge the non-removable battery and use a data-capable cable.
- Extract the chosen archive completely before opening its XML/script.
How to Flash Motorola Moto E5 Supra (XT1924-6 hannah)
Motorola CFC.xml / flashfile service package
- For Cricket, require all three identifiers in the selected filename: ATT, subsidy-CRICKET, and cid1; for Consumer Cellular, require CCAWS and cid50
- Keep the extracted hannah XML and all of its referenced images together, and use that package's command order rather than a script copied from another Moto E5 Plus variant
- See FlashGuideHub's Motorola CFC.xml guide for the complete walkthrough
RSD Lite alternate
- Use the same XT1924-6 software-channel, CID, and downgrade checks as the primary method before loading an XML package
- If RSD Lite rejects the file or security version, stop rather than substituting the other carrier branch
- See FlashGuideHub's RSD Lite guide for the complete walkthrough
Frequently Asked Questions
Moto E5 Supra is Cricket Wireless's retail name for its XT1924-6 edition of the Moto E5 Plus family. For firmware decisions, the XT1924-6 model and hannah codename are more useful than the storefront name.
No. A SIM unlock does not turn the original software channel into another subsidy branch. Restore the branch shown by the phone's software channel and CID unless Motorola supplied an approved conversion path for that exact unit.
Stop when the current software channel cannot be identified, the XML reports a CID/model/security mismatch, or the only available file is older than the installed bootloader branch. Guessing between carrier packages is not a recovery method.